Shipping policy

We want your Lulabelle & Co. experience to be joyful from first click to delivery. Below is how we handle shipping, delivery & returns. If you have any questions, just reach out, we’re here to help.

📦 Shipping & Delivery

  • Processing Time:
    Orders are processed within 3–5 business days of purchase. Note: some items are made-to-order, so the maker may need extra time. You’ll see an estimated dispatch date on the product page.

  • Delivery Within Ireland:
    Once dispatched, deliveries usually arrive within 2–4 business days depending on your area.

  • International Shipping:
    We ship internationally. Delivery times and cost vary by destination; you’ll see estimates at checkout.

  • Single-Cart Checkout Across Multiple Makers:
    You can order from multiple makers in one cart and one transaction. Where possible, we’ll combine shipments to simplify your experience without compromising each maker’s visibility.

  • Express / Faster Delivery Options:
    Where makers choose to offer express-shipping, this will be shown on the product page and selectable at checkout. Additional cost applies.

🔁 Returns & Refunds

  • Change of Mind:
    If you change your mind, contact us within 14 days of receiving your order. Return the item to the maker in its original condition and packaging within 28 days. Please note: return shipping costs are your responsibility.

  • Faulty, Damaged or Incorrect Items:
    If you receive something damaged, faulty, or not as described—notify us within 30 days of delivery. Provide photos and order details. We will arrange a refund, replacement, or repair (whichever works best) and cover return postage when we're at fault.

  • Items that Cannot Be Returned:
    Some items may be excluded from returns (e.g. personalized or made-to-order items, hygiene items, etc.). This will be clearly stated in product descriptions.

  • Refund Processing:
    Once the returned item is received and inspected, we’ll issue a refund to your original payment method within 14 days. Please allow additional time for your bank/credit card company to process.

🛠️ Additional Notes

  • Please double check your address before submitting your order. We can’t be responsible for lost or misdirected deliveries due to incorrect address details.

  • For fragile items (ceramics, artwork, etc.), please follow packaging guidelines if returning so the items can be resold in perfect condition.

  • If return involves multiple makers, items should be returned to the correct maker as noted in your order confirmation; return costs may vary accordingly.

💬 Questions or Assistance

If anything is unclear, or you need help with a return or tracking your order, reach out to us via email at studio@lulabelle.ie. We promise to respond within 48 Hours and support you every step of the way.